Support

FAQ and how to reach the Amplifier Health team.

Note For urgent issues, email api-support@amplifierhealth.com with your account ID.

Frequently asked questions

How do I get an API key?

Create an account at console.amplifierhealth.com, sign in to the console, then open API Keys, enter a name in Provide Name for Key, and click Create Key. Your account ID is shown in the console; use it as X-Account-ID alongside your API key. For the full first-call walkthrough, see the Quickstart.

Is the API SOC 2 certified?

Yes. The Amplifier Health API is SOC 2 certified. Data is encrypted in transit and at rest. Contact support@amplifierhealth.com for compliance documentation or specific questions.

What are the rate limits?

Rate limits are per account, using a 60-second sliding window. This is your API rate plan — not the model evidence tiers described in the Sign Catalog.

Standard (default) has three buckets: general (10/min), upload/analyze (5/min), and job-status polling (GET /v2/jobs/{job_id}, 30/min). Enterprise raises each bucket. Full table: API Reference — Rate limits.

When you exceed a limit, the API returns 429 with a Retry-After header. Backoff: Errors. To request a limit change, contact sales@amplifierhealth.com.

How do I report a security issue?

Email security@amplifierhealth.com with details so we can track and respond safely. For sensitive reports, use private channels only — not public GitHub issues or forums.

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