Support

Get help with the Amplifier Health API.

Frequently Asked Questions

How do I get an API key?

Create an account at console.amplifierhealth.com, sign in to the console, then open Settings → API Keys and click Create Key. Your account ID is shown in the console; use it as X-Account-ID alongside your API key.

Is the API SOC 2 certified?

Yes. The Amplifier Health API is SOC 2 certified. Data is encrypted in transit and at rest. Contact support@amplifierhealth.com for compliance documentation or specific questions.

What are the rate limits?

Rate limits are per account, using a 60-second sliding window. This is your API rate plan—not model evidence tiers (see the User Guide).

• Standard (default): 10 requests/min (general) and 5 requests/min (upload/analyze)
• Enterprise: 1,000 requests/min (general) and 500 requests/min (upload/analyze)

When you exceed a limit, the API returns 429 with a Retry-After header. Please contact sales@amplifierhealth.com to request a limit change.

How do I report a security issue?

Email security@amplifierhealth.com with details so we can track and respond safely. For sensitive reports, please use private channels only—avoid public GitHub issues or forums.

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